Effective Date: 26-November-2024

At Bhilla Family Limited (“we,” “us,” “our”), we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our website or services.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, billing and shipping address.
  • Payment Information: Details related to your payment methods (processed securely and not stored by us).
  • Browsing Data: IP address, browser type, device information, and browsing behavior on our website.
  • Order History: Details about your purchases and preferences.

2. How We Use Your Information

We use your information for the following purposes:

  • Order Fulfillment: To process and deliver your orders, and to handle returns or exchanges.
  • Customer Support: To respond to inquiries and provide assistance.
  • Marketing Communications: To send promotional materials, newsletters, and updates (only if you have consented to receive them).
  • Website Improvement: To analyze website usage and improve our services and user experience.
  • Compliance: To comply with legal obligations and protect against fraudulent or unauthorized activities.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Service Providers: Third-party vendors assisting us with payment processing, order fulfillment, and marketing services.
  • Legal Authorities: When required by law or to protect our rights, property, or safety.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Your Rights

As a user, you have the right to:

  • Access Your Data: Request a copy of the information we hold about you.
  • Correct Your Data: Request corrections to inaccurate or incomplete information.
  • Delete Your Data: Request deletion of your personal information where applicable.
  • Restrict Processing: Request limited use of your data in certain circumstances.
  • Opt-Out of Marketing: Unsubscribe from promotional emails by clicking the “unsubscribe” link in our emails or contacting us directly.

6. Cookies

Our website uses cookies to improve your browsing experience and analyze website traffic. You can manage cookie preferences through your browser settings.

7. Security

We implement industry-standard measures to protect your information against unauthorized access, loss, or misuse. However, no method of data transmission over the internet is completely secure.

8. Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of these third parties.

9. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us:

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date.

Thank you for trusting Bhilla Family Limited.